Xfinity Remote Not Working: How To Fix in Seconds [2022] - Robot Powered Home (2024)

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My family has used Comcast Xfinity as its primary cable television provider for years.

So when they released their new X1 platform, we figured it’d make for the smoothest transition without having to rewire much of our TV equipment.

I liked the way its interface looks, as well as all the streaming services available on it.

One day, as I switched on my set-top box and TV, I realized that my remote wasn’t working.

I pressed several buttons on the remote control but nothing happened.

It was so challenging to decipher all the weird tech-lingo I found on the Internet.

So I took it upon myself to do the research required to solve the problem.

To fix an Xfinity remote that is not working, try programming and resetting the remote.

If that doesn’t immediately fix the Xfinity remote, troubleshoot the unresponsive remote buttons. As a last resort, you can reset your Xfinity Box.

What causes Xfinity Remote to not work?

My first instinct was to just slap the remote against my palm, but something told me that would do no good.

Instead, I looked into the potential reasons for the Xfinity Remote to stop working.

Remote Programming

Different manufacturers use slightly different IR signals to transmit instructions like changing the volume or the channel.

So you have to “program” your remote to send signals that match the signals they’ve designed to work with the TV.

All it usually involves is inputting Xfinity Remote Codes corresponding to the manufacturer with your remote so that the remote knows the brand of the TV.

If the remote hasn’t been programmed correctly, then the TV won’t be able to understand the commands the remote is sending it.

Physically Broken

There is a possibility that your remote hardware might be damaged.

This means that there is something wrong with the physical remote.

Broken hardware is a probable cause for the remote not working properly.

Dead Battery

Battery issues could also be causing your remote to not work.

Even if you’ve successfully managed to program and connect your remote to the set-top box, if the remote batteries are dead, your Xfinity Remote will not work.

Troubleshoot Unresponsive Remote Buttons

If your Xfinity remote control buttons are not functioning or responding properly, then you can troubleshoot the buttons.

This involves pressing and holding the individual buttons to try and find out what’s causing it to malfunction.

More detailed steps are below.

Steps:

1. Take your Xfinity remote and then press any button on the remote.
2. When you press a button, if you notice that the LED at the top of the remote is not flashing at all, then it might be a problem with the remote batteries. Change the batteries in your Xfinity Remote and then try pressing a button again.
3. On the other hand, say you’ve pressed an unresponsive button and you do see the LED flashing, if you notice that it’s flashing red five times, it means that your remote batteries are running very low. All you have to do now is replace the old batteries with new ones. Your remote will start functioning optimally again.
4. If none of the aforementioned solutions work, don’t panic. Just contact Xfinity’s customer care for help.

Xfinity Flex Remote Not Working

If you have the Xfinity Flex Streaming TV Box in particular, you could be facing issues ranging from not being able to activate it to it not changing volume, to it not changing the channels.

You can fix it by unplugging the HDMI and the USB-C cables and plugging them back in.

Ensure that you use the Flex Remote from within ten feet away from the TV Box.

If you can’t select the language for the interface, try resetting the remote.

Another avenue to go down is the internet route.

Ensure that you have a good, strong Wi-Fi connection.

If not, try resetting your Xfinity Modem.

You might also try an Xfinity Ethernet connection.

You can also press theWPS button on the bottom of the Flex streaming TV Box to reconnect to your network.

If you come across an error screen and you can’t fix the issue on your own, note the error code on the bottom-right corner of your TV screen.

Then, contact Xfinity Customer Service and let them know what the error code is.

Programming and Resetting the Remote

In case troubleshooting hasn’t worked, another great way to get your remote buttons to work again is by programming and resetting your remote.

This means unpairing the remote from your TV Box and TV and then resetting the remote control.

The steps for performing this factory reset have been given as follows:

Factory Resetting the Xfinity XR11 Remote with a Setup Button

If you have the XR11 remote model, you can reset your remote with the setup button.

Just follow the steps that have been described below to successfully reset your XR11 remote.

Steps:

1. The first thing you need to do is find the Setup button.It’ll be on the bottom side of the remote.
2. Once you’ve found the setup button, click on that button. You have to press the button till you see the LED turns green from red.
3. After the LED has turned green, press 9-8-1.
4. After you’ve pressed 9-8-1, the LED should flash green twice. This means that your remote has been successfully reset.

Just remember that when you reset your remote, the remote is no longer connected to the set-top box.

This means that you have to connect your Xfinity remote to your TV Box again before you start using the remote.

If you don’t Pair your Xfinity Remote to the TV Box after resetting the remote, your remote won’t work.

Factory Resetting the Xfinity XR15 Remote without a Setup Button

If you have the XR15 remote model, it means that your remote doesn’t have a setup button.

But that doesn’t mean you can’t reset your remote.

All you have to do is follow the steps mentioned below to reset your XR15 remote without the setup button.

Steps:

1. The first thing you’ll have to do is find two buttons. Find the D (diamond) and A (triangle) buttons.
2. Use both your hands for this step. After you’ve found the D and A buttons, press the two buttons at the same time and hold for 3 seconds.
3. After three seconds, you’ll see that the LED color will change from red to green.
4. When the LED color changes from red to green, just press 9-8-1.
5. After you’ve pressed 9-8-1, the LED should flash blue thrice. This means that your remote has been successfully reset.

After your Xfinity remote has been successfully reset, you will need to pair and connect your set-top box with the remote once again.

This is because when your remote is reset, it gets disconnected from the set-top box.

And without reconnecting your Xfinity remote to your TV Box, you won’t be able to operate the remote.

Factory Resetting the Xfinity XR2 Remote with a Setup Button

Now maybe you’re not like me. Maybe you don’t have a fancy Xfinity Remote and you have an older model.

Luckily, the XR2 Remote has a Setup Button, so the Reset process is pretty straightforward.

To Factory Reset the Xfinity XR2 simply follow these steps:

Steps:

1. The first thing you need to do is find the Setup button.It’ll be on the bottom side of the remote.
2. Once you’ve found the setup button, click on that button. You have to press the button till you see the LED change color from red to green.
3. After the LED has turned green, press 9-8-1.
4. After you’ve pressed 9-8-1, the LED should flash green twice. This means that your remote has been successfully reset.

Just remember that when you reset your remote, the remote is no longer connected to the set-top box.

So, you have to connect your Xfinity remote to your TV Box again before you start using the remote.

If you don’t pair your remote to the TV Box after resetting the remote, your remote won’t work.

Factory Resetting the Xfinity XR5 Remote with a Setup Button

Maybe you’ve got an XR5, which is essentially the XR2, but newer.

Luckily, the XR5 Remote has a Setup Button, so the Reset process is pretty straightforward.

To Factory Reset the Xfinity XR2 simply follow these steps.

Steps:

1. The first thing you need to do is find the Setup button.It’ll be on the bottom side of the remote.
2. Once you’ve found the setup button, click on that button. You have to press the button till you see the LED change color from red to green.
3. After the LED has turned green, press 9-8-1.
4. After you’ve pressed 9-8-1, the LED should flash green twice. This means that your remote has been successfully reset.

Just remember that when you reset your remote, the remote is no longer connected to the set-top box.

So, you have to connect your Xfinity remote to your TV Box again before you start using the remote.

If you don’t pair your remote to the TV Box after resetting the remote, your remote won’t work.

Set Up Your Xfinity X1 Remote with Your TV

After Resetting your Xfinity Remote, you’ve got to set it up with your TV again or it won’t work.

Follow these steps to pair your Xfinity Remote with your TV:

Steps:

1. Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box.
2. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote.
3. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds.
4. The LED at the top of the remote will change color from red to green.
5. Pressing the Xfinity Button will trigger a 3-digit code to appear on your TV Screen. Enter this code on your Remote.
6. Your television will notify you when the pairing process has been completed. You can press the “OK” button to confirm and exit the interace.

Reset your Xfinity Box

Now, there is a chance that the first solutions haven’t worked for you.

Don’t panic, it means that the cause of the problem is different.

There is a high possibility that there is a problem with your Xfinity Box.

But the good news is that you can fix this problem on your own.

All you have to do is reset your Xfinity Box. This is one of the first things you do when your Xfinity Cable Box is Not Working.

Just follow the steps given below:

Steps:

1. First things first, find the reset button on your set-top box.
2. After you’ve located the reset button on your set-top box, just press and hold that button for 5 seconds.
3. Another option you have instead of manually resetting your Xfinity TV Box is through the “Xfinity My Account” app. Manually resetting your TV Box is called the short reset. If you want to reset your TV Box through the app, choose the long reset option. Open the app on whatever device you have downloaded and installed it on.
4. After this, just select the long reset option. That’s it! A quick and easy fix.

Xfinity Remote Red Light: What to Do?

If your Xfinity Remote Flashes red five times after you press any of the buttons, it indicates that your remote’s batteries are nearly drained, and they need to be replaced.

If it flashes from green to red, then that means that either your Remote and the TV box aren’t connected, or that the remote is out of range.

Setup Button on Xfinity Remote

The Setup Button is used to set up your Xfinity Remote with your Xfinity X1 TV box.

You can still use the same process to pair your Xfinity Remote, but instead of pressing and holding the Setup button, you’ll have to simultaneously hold down the “Xfinity” and “i” buttons.

Voice Command Not Working on Xfinity Remote

If Voice Commands don’t work on your Xfinity Remote, but regular buttons get a response from the TV, then it’s possible that your Xfinity Remote batteries are low and need replacing.

Regular button presses only require an IR diode to flash, but Voice Commands require recording and analyzing your voice, which demands more battery.

Another possibility is that your Xfinity TV Box wasn’t set up properly and so cannot recognize your voice.

Reset your Xfinity Box and Re-Pair your Remote with it to get it to recognize your Voice Commands.

Xfinity Remote Won’t Turn Off TV Box

If you can’t turn off your Xfinity TV Box with your Xfinity Remote, try pressing the Power button on the front panel of the Xfinity TV Box.

If you don’t want to turn it off every single time like this, you can configure your TV Box to go into Power Saver Mode automatically by going to Settings > Device Settings > PowerPreferences >Power Saver> ON.

If that doesn’t work, you can just leave your Xfinity TV Box on while turning off your TV.

Xfinity Remote Guide Not Working

It’s possible that the Guide button itself isn’t working, in which case you’ll have to replace your Comcast Xfinity remote.

But it’s also possible that you just need to reset your remote to get your Xfinity Remote Guide to work again.

Conclusion

When your Xfinity Remote doesn’t work, there aren’t a lot of potential causes. Getting it to work again is a straightforward process.

Try troubleshooting the unresponsive buttons.

If that doesn’t work, you can try resetting and programming your remote with or without the setup button.

Another good solution would be to reset your set-top box.

You May Also Enjoy Reading:

• How To Access TV Menu With Xfinity Remote?
• How To Change TV Input With Xfinity Remote
• Comcast Channels Not Working: How To Fix In Seconds [2021]

Frequently Asked Questions

How do I resync my Xfinity Remote?

The Xfinity remote can be resynced either with or without the setup button.

If you’re resetting the XR11 remote with a setup button, press and hold the setup button till the LED flashes green and then press 9-8-1.

The LED will flash green twice.

If you’re resetting the XR15 remote, press and hold the D and A buttons simultaneously for 3 seconds.

Press 9-8-1.

The LED will flash blue thrice indicating that the remote has been reset.

What do you do when your remote won’t change channels?

The first thing to check if the remote buttons are unresponsive is to check the batteries.

Troubleshooting the unresponsive buttons is the best option.

How do I reset my X1 Remote?

Find the setup button on the remote.

Press and hold the setup button till the LED flashes green and then press 9-8-1.

The LED will flash green twice.

Why is my TV not responding to the remote?

There might be issues with the remote battery or the remote hardware.

Apart from that, issues with programming and pairing the remote to the set-top box and problems related to the app or device are other probable issues.

What do the A, B, C, and D buttons on an Xfinity Remote do?

The A button shows you the Help Menu, while the B button takes you directly to the Accessibility Settings.

The C button launches the Sports app.

The D button deletes DVR deletes selected DVR Recordings